FAQ

Our target customers are performance-focused cyclists who demand high-quality gear for training, racing, and commuting. Whether you’re preparing for a century ride, daily commuting, or weekend group rides, our apparel and accessories are designed to enhance your cycling experience. We cater to both competitive riders and cycling enthusiasts who value technical fabrics, ergonomic designs, and performance-enhancing features.

Our products combine technical performance with everyday practicality. Key features include:

• Performance-tested fabrics for optimal temperature regulation
• Ergonomic designs that move with your body
• Durable construction that withstands miles of riding
• Thoughtful details like reflective elements and storage solutions

As cyclists ourselves, we test every product in real riding conditions before offering it to you.

Cycling apparel typically fits snugger than regular clothing for aerodynamic performance. We provide detailed size charts for each product category. For jerseys and shorts, measure your chest/waist and compare to our charts. Remember that European sizes often run smaller than US sizes – check the conversion chart if unsure.

Yes! We encourage you to test our gear on actual rides during our 15-day return window. Just keep tags attached and products in new condition if you plan to return them.

For longest life:

• Wash in cold water with mild detergent
• Hang dry – avoid dryers which can damage technical fabrics
• Turn garments inside out before washing
• Store in a cool, dry place away from direct sunlight

We offer two shipping methods:

1. Standard Shipping ($12.95 USD): 10-15 business days via DHL/FedEx with full tracking
2. Free Economy Shipping: 15-25 business days via EMS for orders over $50 (basic tracking)

All orders process within 1-2 business days before shipping.

Yes! We ship globally from our Portland headquarters, except to some remote areas in Asia. During checkout, our system will confirm if we can deliver to your location.

We provide transparent duty/tax estimates during checkout. These fees vary by country and are the customer’s responsibility. Our customs-friendly documentation helps minimize delays.

We offer a 15-day return window from delivery date. Items must be:

• Unwashed and unworn (except for fit testing as described above)
• In original condition with tags attached
• In original packaging

Returns process within 3 business days of warehouse receipt.

Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. Please note return shipping costs are the customer’s responsibility unless the item is defective.

We stand behind our products. If you receive a defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover return shipping.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard SSL encryption for all transactions and never store full payment details on our servers.

You can checkout as a guest, but creating an account lets you:

• Track orders easily
• Save your preferences
• Access order history
• Get faster checkout

Our customer service team consists of actual cyclists who use our gear. Email us at [email protected] – you’ll get a response from someone who understands your needs because they’re out riding too!

Physical Address:
VeloGear Store
2872 Gateway Road
Portland, US 97220